Privacy Policy

Belagio is a trusted online Sports Betting and casino platform built specifically for users in Bangladesh. Protecting the privacy of your personal information is one of our highest responsibilities. This Privacy Policy ("Policy") details how we manage your information while you use the Belagio website and mobile app.

By using any of Belagio's services, you are considered to have read and accepted the terms of this Privacy Policy. We always operate transparently with the best interests of our Bangladeshi users in mind — because your trust is our greatest asset.

This policy may be updated from time to time. When changes are made, the "Last updated" date on this page will be revised, and registered users will be notified by email for any significant changes.

Belagio collects your information through several methods. Below is a breakdown of the different types of data we gather:

A) Information you provide directly

• Identity Information: Full name, date of birth, national ID number.
• Contact Information: Email address, mobile number, residential address.
• Financial Data: bKash/Nagad/Rocket number, bank account details (required for transactions).
• KYC Documents: Copy of your National ID, passport, or driving licence.
• Account information: Username and password (stored in encrypted form).

B) Automatically collected information

• Device information: IP address, browser type, operating system, device ID.
• Usage Data: Pages visited, links clicked, session duration.
• Location data: General geographic location (IP-based).
• Transaction history: Deposit, withdrawal, and betting records.

Belagio uses your information for the following purposes. Each purpose is specific and is used solely to improve your experience:

We never use your information beyond the purposes stated above. If we ever need to use your data for a new purpose, you will be informed in advance and your consent will be obtained where applicable.

Belagio never sells your data. However, it may be shared with specific parties in the following limited circumstances:

• Payment Processors: For processing transactions exclusively with mobile banking providers such as bKash, Nagad, and Rocket.
• KYC verification services: Minimum necessary data shared with authorized third parties for identity verification.
• Legal Authorities: Mandatory disclosure under court orders, government directives, or anti-money laundering laws.
• Security investigations: Relevant data related to investigations into fraud, hacking, or other cybercrimes.
• Business succession: In the event of a merger or sale of Belagio's business, the new owner will be required to uphold the same privacy policy.

The Belagio website and app use cookies and similar technologies to enhance your browsing experience. Cookies are small text files stored on your device.

• Essential Cookies: Maintaining login sessions and security verification — the platform cannot function properly without these.
• Functional cookies: Remembering your language preferences and settings.
• Analytics cookies: To understand which pages are used most — fully anonymized.
• Marketing Cookies: To show you relevant offers (only with your consent).

You can disable cookies at any time through your browser settings. However, disabling essential cookies may limit certain features of the platform.

Belagio follows industry-best technologies and practices to keep your data secure. Our security framework includes:

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall & DDoS protection: Servers protected against cyber attacks.
• Two-Factor Authentication (2FA): An added layer of security for account logins.
• Regular security audits: Periodic audits conducted by third-party specialists.
• Employee Training: Regular staff training and awareness programs on data protection.
• Incident response plan: Swift action in the event of any security breach.

As a Belagio user, you have the following rights over your personal information:

To exercise these rights support@belagio.bet. We will respond to your request within 30 days.

Belagio retains your data only for as long as necessary. Retention guidelines are as follows:

• Account information: For the duration of account activity and 5 years after closure.
• Financial Transaction Records: 7 years as required by legal obligations.
• KYC Documents: Minimum 5 years after account closure.
• Customer Support Contact: 3 years after the issue is resolved.
• Logs & Technical Data: Up to 12 months.
• Marketing consent: Upon withdrawal of consent.

Belagio's services are strictly for adults. We do not knowingly collect personal data from anyone under the age of 18.

• Age is verified at registration, and sign-ups from users under 18 are not accepted.
• If we discover that data from a minor has been collected inadvertently, it will be deleted immediately and the account will be closed.
• If you believe your child has created an account, please contact us immediately at support@belagio.bet.

Belagio reserves the right to update this privacy policy, in part or in full, at any time. When changes are made, we will take the following steps:

• The "Last Updated" date on this page will be revised accordingly.
• For significant changes, a notice will be sent to your registered email address 30 days in advance.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

We recommend visiting this page regularly to stay up to date with the latest privacy policy.

If you have any questions, requests, or complaints regarding this privacy policy, please get in touch with us:

• Email: support@belagio.bet
• Live Chat: Click the chat button in the bottom right corner of the website.
• Support Hours: 7 days a week, 24 hours a day.

We will respond in writing within 30 days of receiving your privacy request. For complex cases, this may take up to 60 days, but we will notify you in advance.